Terms of service
Last Updated: October 1, 2026
Welcome to Terraslotus. These Terms of Service govern your access to and use of the Terraslotus website, online store, products, and related services.
By accessing our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.
1. General Conditions
By using this website, you confirm that you are legally permitted to enter into an agreement under the laws applicable to you.
You agree to use the Terraslotus website and services only for lawful purposes and in accordance with these Terms.
We reserve the right to update, modify, suspend, or discontinue any part of the website or its services when reasonably necessary.
2. Online Store Use
You agree not to use our website for any unlawful, fraudulent, or unauthorized purpose.
You may not:
- Attempt to gain unauthorized access to our website or systems
- Interfere with the normal operation of the website
- Submit false or misleading information
- Use automated systems to collect website content without authorization
- Attempt to bypass website security or access restrictions
- Use the website in a manner that could harm other customers or our business
We may restrict or terminate access to the website when reasonably necessary to address violations of these Terms or applicable requirements.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.
Product packaging, appearance, availability, and other details may change from time to time.
We do not guarantee that every piece of website content will always be complete, current, or free from typographical or technical errors.
If an error is identified, we reserve the right to correct the information and update the applicable website content.
4. Orders and Order Acceptance
When you place an order through our website, you are submitting a request to purchase the selected products.
We reserve the right to accept, decline, limit, or cancel an order for reasonable business or operational reasons, including:
- Product availability
- Incorrect pricing or product information
- Payment issues
- Incomplete order information
- Suspected fraudulent activity
- Shipping restrictions
- Technical or system errors
If an order is canceled after payment has been received, the applicable amount will generally be refunded using the original payment method.
5. Pricing and Payment
Product prices displayed on our website may change without prior notice.
Applicable taxes, shipping fees, and other charges may be added during checkout where required.
You are responsible for providing accurate billing and payment information.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Promotional codes, discounts, and special offers may be subject to additional terms and conditions.
6. Shipping and Delivery
Orders are processed and shipped according to the shipping information published on our website.
Delivery estimates are provided for general guidance and are not guaranteed delivery dates unless expressly stated otherwise.
Delivery times may be affected by carrier operations, holidays, weather, customs processing, transportation interruptions, incorrect addresses, or other circumstances outside our reasonable control.
Please review our Shipping Policy for additional information regarding order processing, delivery, tracking, and shipping-related matters.
7. Returns and Refunds
Returns and refunds are handled according to our current Return & Refund Policy.
The Return & Refund Policy explains applicable return periods, eligibility requirements, return shipping responsibilities, refund processing, and related procedures.
Nothing in these Terms is intended to limit any consumer rights that cannot legally be excluded or limited.
8. Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing the order.
Cancellation requests cannot always be guaranteed once an order has entered processing or has been shipped.
Orders that cannot be canceled may be eligible for return according to our Return & Refund Policy, where applicable.
9. Customer Accounts
Certain features of the website may require you to create an account.
You are responsible for:
- Providing accurate account information
- Maintaining the confidentiality of your account credentials
- Keeping your account information current
- Notifying us of unauthorized account activity
You are responsible for activity conducted through your account except where applicable law provides otherwise.
10. Intellectual Property
Unless otherwise stated, content displayed on the Terraslotus website, including logos, trademarks, text, graphics, photographs, product images, designs, and page layouts, is owned by or licensed to Terraslotus.
You may use website content for personal, non-commercial purposes related to shopping with Terraslotus.
You may not reproduce, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission.
11. Customer Reviews and Submissions
If you submit reviews, comments, photographs, feedback, or other content to Terraslotus, you represent that you have the necessary rights to submit that content.
By submitting content, you grant Terraslotus a non-exclusive right to use, reproduce, display, and distribute the submitted content for legitimate business purposes, subject to applicable law.
We may remove content that is unlawful, fraudulent, misleading, abusive, or otherwise inappropriate for our website.
12. Third-Party Services and Links
Our website may contain links to or integrations with third-party websites, payment providers, applications, shipping services, or other external services.
Third-party services are governed by their own terms and policies.
Terraslotus is not responsible for the content, availability, security, or practices of third-party websites or services.
13. Website Availability
We make reasonable efforts to maintain the availability and functionality of our website.
However, temporary interruptions may occur because of maintenance, technical issues, hosting problems, network interruptions, security measures, or other circumstances outside our reasonable control.
We do not guarantee that the website will always be uninterrupted, secure, or free from errors.
14. Prohibited Activities
You agree not to use the Terraslotus website or services to:
- Violate applicable laws or regulations
- Engage in fraudulent or deceptive activity
- Interfere with website security
- Attempt unauthorized access to our systems
- Distribute malicious software or harmful code
- Impersonate another person or business
- Collect personal information without appropriate authorization
- Abuse, threaten, or harass employees, representatives, or customers
- Interfere with another customer's use of the website
Terraslotus expects all customers and users to comply with applicable laws and these Terms.
15. Disclaimer
The information provided on the Terraslotus website is intended for general informational and commercial purposes.
We make reasonable efforts to maintain accurate website information, but we do not guarantee that all information will always be complete, current, or error-free.
Nothing on this website should be interpreted as a guarantee of a particular result or outcome.
Product information should be reviewed carefully before purchase.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Terraslotus and its owners, employees, affiliates, service providers, and representatives will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or services.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
17. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Terraslotus and its owners, employees, affiliates, service providers, and representatives from claims, losses, liabilities, costs, or expenses arising from:
- Your violation of these Terms
- Your misuse of the website
- Your violation of applicable laws
- Your violation of the rights of another person or business
18. Privacy
Your use of our website may involve the collection and processing of personal information.
Our Privacy Policy explains how personal information may be collected, used, stored, and handled.
By using our website, you acknowledge that you have reviewed our Privacy Policy.
We handle personal information in accordance with applicable privacy and data protection requirements.
19. Changes to These Terms
Terraslotus may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or applicable requirements.
The latest version will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.
20. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by applicable law.
21. Governing Law
These Terms will be governed by and interpreted in accordance with the laws applicable to Terraslotus and the customer's transaction, except where mandatory consumer protection laws provide otherwise.
Nothing in this section is intended to limit rights that cannot legally be waived.
22. Contact Information
Terraslotus Customer Support
Email: Nollma.nCarte485@gmail.com
For questions regarding orders, products, shipping, returns, refunds, or these Terms, please contact us using the email address above.
When contacting us about an existing order, please include your order number whenever possible.
23. Entire Agreement
These Terms of Service, together with our Return & Refund Policy, Shipping Policy, Privacy Policy, and other applicable store policies, constitute the terms governing your use of the Terraslotus website and services.
If any provision conflicts with a mandatory requirement under applicable law, the applicable legal requirement will take precedence.