Refund policy

Last Updated: October 1, 2026

Thank you for shopping with Terraslotus. We want to provide a clear and straightforward experience for every customer.

This Return & Refund Policy explains our procedures for eligible returns, refunds, exchanges, and order cancellations.

1. Return Period

Customers may request a return within 30 days of the delivery date.

The return request must be submitted within the applicable return period.

Items requested for return after the applicable period may not be eligible unless otherwise required by applicable law.

2. Return Eligibility

To be eligible for a return, the following conditions generally apply:

  • The return request is submitted within 30 days of delivery.
  • The item is unused and in its original condition.
  • The item is returned with its original packaging, where applicable.
  • The item is in a condition suitable for resale.
  • Proof of purchase or the original order information is provided.

Additional information or photographs may be requested when reasonably necessary to review a return request.

3. Items That May Not Be Eligible for Return

Certain items may not be eligible for return, including:

  • Items that have been used or opened when an unopened item is required for return eligibility.
  • Items damaged after delivery due to improper handling.
  • Items returned without the required return authorization.
  • Items purchased from third-party retailers, marketplaces, or other sellers.

Any applicable product-specific return restrictions will be disclosed on the relevant product page or during checkout where appropriate.

Nothing in this section limits any consumer rights that cannot legally be excluded.

4. Damaged, Incorrect, or Missing Items

If you receive an item that is damaged, incorrect, or missing from your order, please contact us as soon as reasonably possible.

Please provide:

  • Order number
  • Description of the issue
  • Photographs of the item and packaging, when applicable

After reviewing the information, Terraslotus may provide an appropriate resolution, which may include a replacement, return authorization, refund, or another reasonable solution.

5. How to Request a Return

To request a return, contact Terraslotus Customer Support using the email address listed below.

Please include:

  • Full name
  • Order number
  • Item you would like to return
  • Reason for the return
  • Photographs, if applicable

Please do not send a return package to an address obtained from an unrelated source.

Once your request is reviewed and approved, we will provide the applicable return instructions.

6. Return Shipping Costs

Unless an item is damaged, incorrect, or otherwise covered by applicable consumer protection requirements, the customer may be responsible for the cost of return shipping.

When a return is related to an incorrect or damaged item, Terraslotus will review the circumstances and provide appropriate instructions.

Return shipping costs are generally non-refundable unless otherwise required by applicable law.

7. Return Address

The return address will be provided by Terraslotus Customer Support after a return request has been reviewed and approved.

Please contact us before sending any return package so that we can provide the correct return instructions.

8. Refund Processing

Once an approved return has been received and reviewed, the applicable refund will generally be processed within 5–10 business days.

After the refund has been issued, the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

The actual time may also vary based on the customer's location and the payment method used.

9. Refund Method

Approved refunds will generally be issued to the original payment method used for the purchase.

If the original payment method is no longer available, please contact Customer Support so that we can review the available options.

10. Partial Refunds

In certain circumstances, a partial refund may apply.

This may include situations where:

  • Only part of an order is returned.
  • The returned item does not meet all applicable return conditions.
  • Certain amounts are excluded under the applicable return terms.

Any applicable adjustment will be communicated during the return review process.

11. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests cannot always be guaranteed once an order has entered processing or has been shipped.

If an order can no longer be canceled, the customer may request a return according to this policy where applicable.

12. Returned or Undeliverable Packages

If a package is returned to us because of an incorrect or incomplete shipping address, refusal of delivery, or unsuccessful delivery attempts, please contact Customer Support.

Additional shipping or handling charges may apply if the order needs to be resent, where permitted by applicable law.

13. Exchanges

Where available, eligible products may be exchanged subject to product availability.

If an exchange is not available, an eligible refund may be processed according to this policy.

14. Third-Party Purchases

Products purchased through third-party retailers, marketplaces, or other sellers are subject to the return and refund policy of the seller from which the purchase was made.

For these purchases, please contact the original seller directly.

15. Consumer Rights

This Return & Refund Policy is intended to explain our standard return procedures.

Nothing in this policy is intended to limit, exclude, or waive any consumer rights that cannot legally be limited or excluded under applicable law.

Customers in certain jurisdictions may have additional rights regarding returns, refunds, cancellations, or product conformity.

16. Policy Changes

Terraslotus may update this Return & Refund Policy from time to time to reflect changes to our business, products, procedures, or applicable requirements.

The latest version will be posted on this page with the updated date.

17. Contact Information

For questions regarding returns, refunds, exchanges, or order cancellations, please contact:

Terraslotus Customer Support

Email: Nollma.nCarte485@gmail.com

When contacting us about an existing order, please include your order number whenever possible.

We will review your request and respond as soon as reasonably possible.