Shipping policy
Last Updated: October 1, 2026
Thank you for shopping with Terraslotus. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders are generally prepared for shipment after the order has been successfully placed and payment has been confirmed.
Processing may take up to 3 business days before an order is handed to the shipping carrier.
Business days do not include weekends or applicable holidays.
During periods of increased order volume, processing may take additional time.
2. Standard Shipping
Standard shipping generally takes approximately:
7–15 business days
Delivery estimates begin after the order has been processed and shipped.
Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our control.
3. Expedited Shipping
An expedited shipping option may be available for eligible products and destinations.
When available, expedited shipping generally takes approximately:
3–7 business days
The additional expedited shipping charge is generally:
$20
Availability and shipping charges are displayed at checkout and may vary depending on the product or destination.
4. Shipping Carriers
Depending on the destination and order, shipments may be handled by carriers such as:
- USPS
- UPS
- FedEx
- DHL
The carrier used for an order may vary.
5. Tracking Information
Once your order has shipped, tracking information may be sent to the email address provided during checkout.
Tracking information may require approximately 24 hours after shipment to become active in the carrier's system.
If you do not receive tracking information after your order has shipped, please contact us at:
6. Delivery Estimates
Shipping times provided on this page are estimates and are not guaranteed delivery dates.
Delivery may take longer because of:
- Carrier delays
- Severe weather
- Holidays
- Incorrect or incomplete addresses
- High shipping volume
- Customs processing
- Other circumstances outside our reasonable control
If a significant delay occurs, we will make reasonable efforts to provide available information about the order status.
7. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an incorrect address after placing an order, contact us as soon as possible at:
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.
8. International Orders
International shipping availability may vary by destination.
Customers placing international orders may be responsible for applicable customs duties, taxes, import charges, or other fees imposed by the destination country.
Such charges may not be included in the product or shipping price unless specifically stated at checkout.
Customers are responsible for providing accurate delivery information and complying with applicable import requirements.
9. Delayed or Undelivered Packages
If tracking information indicates that a package is delayed, please allow the carrier additional time to complete delivery.
If a package appears to be lost or has not been delivered after the expected delivery period, contact us at:
Please provide your order number and the shipping information associated with the order so that we can review the shipment status.
10. Incorrect or Incomplete Addresses
If an order is returned because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.
Any applicable options will be communicated to the customer before reshipment.
11. Damaged Packages
If your package arrives damaged, please contact us as soon as reasonably possible.
Please provide:
- Order number
- Description of the issue
- Photos of the package and product when available
We will review the information and provide available next steps in accordance with our store policies.
12. Shipping Restrictions
Certain products or destinations may have shipping restrictions.
If an order cannot be shipped to the selected destination, we will contact the customer regarding available options.
13. Changes to Shipping Information
Shipping rates, delivery estimates, available carriers, and destination availability may change from time to time.
Any applicable shipping charges and available delivery options will be displayed during checkout.
14. Contact Us
For questions about shipping or delivery, please contact:
Terraslotus
Email: Nollma.nCarte485@gmail.com
We will make reasonable efforts to assist with shipping-related questions and order status requests.