Privacy policy
Last Updated: October 1, 2026
Terraslotus respects your privacy and is committed to protecting the information you provide when you visit our website, place an order, create an account, or contact our customer service team.
This Privacy Policy explains what information we may collect, how we use it, how we share it, and the choices available to you.
1. Information We Collect
Depending on how you interact with our website, we may collect information such as:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order and transaction information
- Account information
- Customer service communications
- Information you voluntarily provide through forms or other website features
Payment information may be processed by third-party payment providers. We do not generally store complete payment card information on our own systems.
We may also automatically collect certain technical information when you visit our website, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Referring website
- Date and time of access
- General website usage information
2. How We Use Personal Information
We may use personal information to:
- Process and fulfill orders
- Arrange shipping and delivery
- Provide customer service
- Communicate with customers about orders
- Maintain customer accounts
- Improve website functionality and user experience
- Monitor website performance
- Maintain website security
- Prevent fraudulent or unauthorized activity
- Send promotional communications when permitted and where you have provided appropriate consent
- Comply with applicable legal requirements
We use personal information only for legitimate business purposes and in accordance with applicable laws.
3. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies.
These technologies may be used to:
- Remember shopping preferences
- Keep products in your shopping cart
- Understand website traffic
- Improve website functionality
- Analyze website performance
- Measure marketing activities
- Support relevant advertising where permitted
You may be able to manage cookies through your browser settings or available cookie preference tools. Disabling certain cookies may affect some website features.
4. How We Share Information
We may share personal information with service providers that assist us with normal business operations.
These service providers may provide services such as:
- Payment processing
- Order fulfillment
- Shipping
- Website hosting
- Customer service
- Analytics
- Marketing services
- Website security
- Technical support
We may also disclose information when required by applicable law, legal process, court order, or governmental request, or when reasonably necessary to protect our customers, website, business, or legal rights.
5. Shopify and Third-Party Services
Our online store is powered by Shopify.
Shopify and other third-party service providers may process certain information as necessary to provide ecommerce, payment, security, analytics, and related services.
Third-party services may have their own privacy policies and terms. We recommend reviewing those policies when using third-party services connected to our website.
6. Marketing Communications
If you choose to receive promotional communications from us, we may use your email address or other contact information to send information about products, promotions, or store updates.
You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the message or by contacting us at:
We may continue to send transactional or service-related communications, such as order confirmations, shipping updates, or account notifications.
7. Data Retention
We retain personal information for as long as reasonably necessary for legitimate business purposes, including:
- Processing transactions
- Providing customer support
- Maintaining transaction records
- Meeting legal obligations
- Resolving disputes
- Preventing fraud and misuse
- Enforcing applicable agreements
Retention periods may vary depending on the type of information and applicable requirements.
8. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
9. Your Privacy Choices and Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These rights may include:
- Requesting access to personal information
- Requesting correction of inaccurate information
- Requesting deletion of personal information
- Requesting information about how personal information is used or shared
- Opting out of certain marketing communications
- Exercising other rights provided by applicable privacy laws
To submit a privacy-related request, contact:
Email: Nollma.nCarte485@gmail.com
We may need to verify your identity before completing certain requests.
10. U.S. State Privacy Rights
Certain U.S. states provide residents with additional privacy rights.
Depending on the applicable law, these rights may include access, correction, deletion, portability, or the ability to opt out of certain forms of data sharing or targeted advertising.
Privacy rights may vary depending on your state of residence and applicable law.
To submit a privacy request, contact us at:
11. Children's Privacy
Our website is not intended for children under the applicable minimum age established by law.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided personal information to us, please contact us at:
12. Third-Party Websites
Our website may contain links to third-party websites, applications, or services.
We are not responsible for the privacy practices or security of third-party websites. We recommend reviewing the privacy policies of third-party services before providing personal information.
13. International Data Transfers
Depending on where you live and where our service providers operate, personal information may be processed or stored in countries other than your country of residence.
Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable legal requirements.
When changes are made, we may update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:
Terraslotus
Email: Nollma.nCarte485@gmail.com